Customers may initiate a return for a refund within thirty (30) calendar days from the date the carrier verifies delivery of the Hero Keyboard.
To qualify for a full refund, the hardware must be returned in strictly new condition. It must be free from physical damage, liquid damage, cosmetic wear, or internal modifications. The return must include the original chassis, all cables, adapters, original packaging, and documentation.
The customer is solely responsible for all return shipping costs. Hero Devices Inc. strictly recommends utilizing a trackable shipping service with full transit insurance. Hero Devices Inc. assumes no liability for returned merchandise damaged or lost in transit to our facility. Original outbound shipping charges are non-refundable.
All returns are subject to a mandatory hardware inspection upon receipt. Units demonstrating customer-induced damage, missing components, or signs of use beyond basic initial testing will be subject to a restocking fee commensurate with the diminished value, or the return may be rejected entirely and shipped back at the customer's expense. Approved refunds are processed to the original payment method within five (5) to ten (10) business days following inspection.
Reservations may be canceled by the customer at any time prior to the generation of a final shipping tracking number. Upon cancellation, the $50.00 USD deposit will be refunded in full to the original payment method within five (5) to ten (10) business days.